The candidate provides floor leadership across multiple technologies, manages incidents and escalations, makes adjustments for attendance gaps and provides direction during large scale events. The ideal candidate will have a background in high level technical support and providing support to Network Operations Control Centers. Managers will provide training and tactical support for various teams. Service Assurance Front Office is a 7x24x365 operation.
Serve as a prime consultant and external spokesperson for the organization on highly significant matters relating to policies, programs, capabilities, and long-range goals and objectives. Coordinate and manage the day.