The Manager of Quality Control directs the overseeing of the Quality Control Pre and Post Delivery processing of Valuation orders in compliance with regulatory, industry and client requirements. Facilitates the relationship between the clients and the business unit. Responds to and satisfies issues in a timely, consistent manner and ensure accurate resolution.
he Quality Assurance Manager will have a critical role in support of the C&IB organization and will be responsible for the interaction with the project/sprint teams and quality assurance leadership on the Payments Engine project.
In this role, you will work with suppliers, customers or internal technical groups to review material or product specifications, resolve product or operational quality problems, and address questions and concerns.
Assists with and follows-up on non-conformances, investigations, complaints, etc. Assures that issues are resolved in a timely manner and corrective actions are implemented and monitor effectiveness to prevent recurrence.
In this role, you will be responsible for the personnel functions of the Quality Associate(s); including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of all personnel records, management of work schedule and delegation / follow - up of tasks.
The Manager of Quality drives quality assurance initiatives by organizing, facilitating, and supporting continuous improvement activities, lean initiatives, SPC, failure analysis/corrective actions, and auditing of existing quality systems.
In this position, you will work with internal customers and suppliers in support of supplier quality issues; provide technical support for activities related to supplier quality system assessment and performance evaluation.