In this role, the selected candidate will maintain and improve customer service levels for all business units served; ensure clear communications among business units and understanding of new and changing business requirements.
In this role, you will be responsible for
manages logistics, sales, business units, customers and support personnel to ensure error free order fulfillment, optimized fleet/network management, aggressive inventory control, superior customer service and efficient facility utilization.
In this role, the selected candidate will direct and lead one or more teams responsible for the strategic development and/or implementation of critical operational support services, processes, capabilities or initiatives within an operational unit.
In this role, the selected candidate will facilitate plant leadership and 5-10 person cross-functional team in developing a CBN (compelling business need), including analysis of historical performance and setting of forward-looking stretch goals.
In this role, you will also be responsible for the financial performance of the assigned installation business, including project planning, revenue forecasting, a/r collections and re-estimating costs of installation projects within the teams portfolio.
In this role, you will be responsible for directing all daily operating functions on a multi-product shift, including workflow, human resources, and expense management related to daily production in Remittance Processing.
In this role, the selected candidate will provide information for Quarterly Business Reviews and attends scheduled meetings; ensure stated Service Level Agreements are clearly defined, understood and managed.
In this role, you will be responsible for installing, repairing, and maintaining outside plant copper and fiber facilities. Safety, quality issues, workforce performance, feedback and training, and labor relations.
This key role will develop and document processes and procedures, establish operating controls and metrics, build out a new service oriented team and support deployment and automation capabilities of ITSM solution.
In this role, you will be responsible to provide management, oversight, and leadership for multiple operations units providing back-office service and support for Private Wealth Management division. Services may include: securities settlement, corporate actions, income collections, mutual fund processing, asset master file set-up and maintenance, cash operations, revenue accounting, and reconciliation & control.
In this role, you will be responsible at all times for promoting a safety culture and awareness within area of responsibility. Support and enforce all plant safety policies and procedures in a fair and consistent manner.
The Regional Field Operations Manager (RFOM) will manage a group of Field Operations Managers (FOM and/or FOM Sr.) and has the potential to manage other positions such as Technical Trainers, Personnel Manager, and Service Manager depending on changing client scope of work and geographical location of positions.