In this role, you will assist in the design and implementation of problem handling and escalation policy and procedure. The selected candidate will also define and implement Help Desk service level's objectives to establish problem resolution expectations and time frames.
In this role, you will deliver exceptional customer service through evaluating and responding to production system problems and questions. This includes remote troubleshooting and limited travel between branches for on-site support.
In this role, the selected candidate must have the ability to identify fix, escalate, and communicate during major and minor IT issues; ability to coordinates with internal and external stakeholders any issue/problems, changes, updates, and configuration changes and updates.