See, initiate and organize opportunities to improve service and quality and to act as a catalyst for realizing these improvements; translate the institutional vision to meaningful and effective operational responses.
Ensures jobs are completed according to company quality standards, client job specifications and customer requested deadline, by effectively supervising assigned personnel, equipment operation and workflow.
Manages a major segment or multiple smaller units across one or more locations in a GWIM support operations function for one or more product areas for multiple product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts or client valuations.
Acts as a change agent in the utilization of LEAN principles, analytical thinking and problem solving skills to identify areas for improvement, and manages the development of new processes and related policies and procedures.
Full Spectrum Leadership skills as described in Specific Job Description. Strong written and verbal communication skills, including working with, speaking to and presenting briefings to various levels of employees, management, and customer.
Lead and manage all safety efforts at the site for all aspects of surface mining operations including planning, heavy equipment operations, production support, quality control and maintenance functions, and overall execution of mining plans.