Identifies and resolves issues affecting the delivery of patient care services for the assigned unit. Develops and implements policies and procedures to ensure efficient and effective delivery of health services in a unit.
Consistently deliver the best in customer service and patient care. As a team member, demonstrate respect, dignity, kindness and empathy in each encounter with patients, families, visitors and other employees.
The HSA/Nurse Manager is responsible for planning, coordination, direction, and supervision of clinical program providing services to patients in a correctional setting to meet service delivery requirements of the contract.
Responsibilities include interviewing, hiring, and training employees planning, assigning and directing work appraising performance rewarding and disciplining employees addressing complaints and resolving problems.