In this role, you will monitor and forecasts call volume along with preparing, analyzing, and balancing staffing needs in a cost effective manner. Communicates information and solutions to management, works closely with IT on service center scheduling technologies.
The IT Business Analyst is responsible for providing top-level support to end-users. This position will set-up and maintain Oracle Self-Service modules, run diagnostic scripts (read only), diagnose and work with the developers to correct application issues, process and submit FTP transmissions and ensure that customer support to the end users is exceptional.
In this role, the selected candidate performs technical and analytical duties relative to design, development, programming and installation of computer applications and software systems over a variety of platforms, including application servers and PCs; develops project time and cost estimates and has a thorough understanding of hardware, software and programming languages used in his/her environment.
The Software & Systems Analyst provides assistance in the planning, design, implementation, testing and documentation of software applications that support the mission of the Department of Biostatistics.
The Specialist Sales Reporting works closely with the sales team and clients in analyzing, creating reports, and presentations; demonstrates knowledge and understanding of software tools to create, edit, and analyze reports, graphs, and presentations