In this role, you will collaborate with Global Service delivering product support for Life Science systems by: providing escalation management, training field specialists, and instructors in support of new product launches.
In this role, the successful candidate will analyze and resolve loan issues on a daily basis performing restricted access account updates and/or resolution of processing issues, or answering user questions related to servicing, loan program requirements, or system functionality.
The Staff Application Operations Engineer has responsibility for day-to-day operational execution of complex PLM platforms in Digital Engineering domain to deliver a seamless PLM experience to Power and Renewables engineering users.
In this role, you will researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
The Support Analyst will also perform complex analysis, testing, and documentation for system defects to existing applications, web based interfaces, and business to business solutions for the business.