This position will manage Customer Service Representatives and interact with Matthews International clients to ensure high quality customer service and facilities related issues are resolved on a timely basis.
In this role, you will be utilizing strong communication skills to interface and resolve employee inquires, writing AP communications, designing, developing and maintaining employee training courses, FAQ's and other communication tools including internal websites.
In this role, you will be responsible to manage programs for profitability. Review project budgets, proformas, and client invoices. Review, adjust, and monitor volume, staffing, and revenue forecasts and communicate changes to forecast to appropriate parties. Identify and implement operational solutions to resolve budget issues and eliminate write-offs.
In this role, the selected candidate partners with the Executive Director on recruiting, hiring, new hire orientation, training and in-services for the Resident Care Partners, Medication Assistants, LPNs and Lead Resident Care Partners.
In this role, the selected candidate will maintain competence and develop technical knowledge by keeping up to date with all new technologies and analytical equipment within Laboratory Services and Analytical Development.
In this role, you will manage and motivate teams with diverse skills and backgrounds. Provide constructive on-the-job feedback/coaching to team members. Foster an innovative and inclusive team-oriented work environment. Play an active role in counseling and mentoring junior consultants within the organization.
As service manager for this dealership, you will be responsible for managing the department P&L, making sure that the department is running at the optimum level, delegating work to the foremen and technicians, and managing customer relations.
In this role, you will be responsible to manage programs for profitability. Review project budgets, proformas, and client invoices. Review, adjust, and monitor volume, staffing, and revenue forecasts and communicate changes to forecast to appropriate parties.
In this role, the selected candidate will be working with technical infrastructure and applications development teams this position is responsible for coordinating system management functions, change control, defect resolution and deployment of software solutions into the production applications environment to maintain high-quality service for clients and internal operations.
In this role, you will provide or perform tasks to maintain the integrity of the appearance, sanitary conditions and comfort of all facility linens, entrusted personal resident clothing and to assure to as high degree as possible the resident confidence in return of entrusted garments.
In this role, you will be responsible for retain, develop and guide client service team members by providing effective performance feedback and ensuring team responsibilities are consistent with skills and developmental goals.
In this role, you will utilize established corporate, facility and correctional policies and procedures in making decisions, but use sound independent judgement in meeting the responsibilities and performing the duties of the position.