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$80K to $127K -Westfield, IN
The Loan Servicing Quality Assurance (QA) Manager is responsible for identifying and communicating the potential risks within the company's leadership team and working with department leaders to improve process flows and implement proper controls to minimize such risks.
This position is responsible for developing, implementing and administering the quality program in compliance with iso 9001, business and customer requirements; providing accurate budget forecasting and maintaining responsible budget control; ensuring adequate staffing to meet business needs; and acts as a compliance adviser and/or troubleshooter for company personnel.
In this role, you will establish and maintain QA sampling plans, measurement tools, feedback, reporting mechanisms (to the customer service and appropriate operation organizations), supplier quality control metrics and reporting tools, production QA processes and measurement mechanisms, and continuous improvement plans for the corporation.