In this role, you will be responsible to establish, maintain and develop strong relationships with customers in key accounts. Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.
This role is responsible for answering a high volume of incoming patient phone calls with a goal of a one call resolution to patient inquires related to their patient accounts, payment plans, balances, refunds, or other related issues.
In this role, the selected candidate must have an extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer.
In this role, you will obtain, assemble and organize all bid documents, proposal documents, take-offs, material and subcontract quotations, sketches, notes and approved sales estimates for delivery to Service Manager or Operations Manager.
In this role, you will contact customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. Utilize extensive business and process knowledge in a variety of areas to support one or more departments.