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$45K to $75K -Indianapolis, IN
As one of our Customer Service Representatives based in Indianapolis, IN, your primary mission will be to handle incoming inquiries related to customers product questions, orders, delivery queries, product technical troubleshooting, promote customer retention, and do exchanges or process returns
In this role, you will responsible for proposal generation for new (support for Field Service Managers and Outside Service Sales) and existing customers (re-value selling existing agreements to ensure business is retained).
In this role, you will receive and log all phone calls, emails and web forms within the service desk tracking system and attempt to resolve incidents or requests on first contact when possible prior to escalating to Tier II Support Teams.