Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
This role is responsible for answering a high volume of incoming patient phone calls with a goal of a one call resolution to patient inquires related to their patient accounts, payment plans, balances, refunds, or other related issues.
Responsible for the day-to-day operations, coaching and development of a team of representatives whose primary function is to provide high quality customer service by responding to telephone inquiries, investigating requests and resolving problems.
In this role, you will be responsible to establish, maintain and develop strong relationships with customers in key accounts. Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.