This position gathers business requirements, translating that information into detailed technical specifications from which programs will be written or configured, and validating that the proposed applications align with both the architectural design and the business needs.
In this role, you will researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
In this role, you will prepare detail project feasibility studies, formulate complete system scope, project cost, time estimates and human resource and IT infrastructure requirements for new and existing computer information systems.
In this role, you will support the day-to-day activities associated with an application life cycle including implementation, documentation, issue and enhancement tracking, meeting service level expectations for tier one help desk support and training.
In this role, the successful candidate will analyze and resolve loan issues on a daily basis performing restricted access account updates and/or resolution of processing issues, or answering user questions related to servicing, loan program requirements, or system functionality.
In this role, the selected candidate will be leading projects effectively including meeting milestones, managing risks, and maintaining communication with a variety of stakeholders and office staff as you configure our CarePATH training software, helping to transform the way in which we provide care to the communities we serve.
The Support Analyst will also perform complex analysis, testing, and documentation for system defects to existing applications, web based interfaces, and business to business solutions for the business.
In this role, the selected candidate must have a knowledge of standard network model and the risks that present at each layer, the functions of network equipment such as switches, routers, firewalls, proxies, vpn, and load-balancers, and to understand network architecture.