The Site Manager of Quality & Customer Experience works closely with Contact Center Supervisors, Managers, Operations Support and cross-site peers, and Program teams in order to calibrate and continually improve on customer experience and coaching opportunities.
The Quality Manager will be responsible for managing the Quality Dept. for an industrial manufacturing plant that supplies to a variety of industries, including automotive and commercial construction, among others.
Maintains system for monitoring regulatory requirements and trends, including QA related issues within the industry; responsible for maintaining ISO quality system certification and management of all outside audits.
Direct, manage and supervise Quality team members in the development of process quality and improvement programs and initiatives. Evaluate results of process analysis, audits, and plan implementation to determine organizational efficiency.
Collaborate with production, purchasing and suppliers to ensure right raw material, services and finished products quality; to maintain the Total Quality Management system and third-party certifications by ensuring the compliance with all site procedures.
The Quality Manager is responsible for supervising members of QA Engineering group to ensure that our Quality Control plan is effective and that our work instructions are accurate and in compliance with TS 16949 guidelines.
Manage analytical areas, especially the product chemical analysis laboratory (optical emission spectrometers), including maintenance, calibration and standardization, and training of manufacturing team members.