The Program Manager will be responsible for the effective transition of manufacturing operations from Huntington, Indiana to Monterrey, Mexico ensuring operational readiness by coordinating multi-functional project integration and providing regular communication to executive leadership.
This position is responsible for managing all facets of online and mobile projects for Sallie Mae Loan Servicing from specifying requirements for new functionality, to being an expert in key disciplines such as usability, web design, and digital customer experience.
In this role, the selected candidate takes projects from original concept through completion and ensures projects are completed on time and on budget. Works on a variety of projects spanning the spectrum of marketing activities including awareness, expert positioning, and lead generation.
In this role, the selected candidate will maintain positive working relationship with the customer and serves as the main communication focal; coordinate engineering requirements with Engineering Manager and monitors out of scope items to ensure projects remain within plan and budget.
In this role, you will be responsible to ensure timely execution of project tasks by named resources in order to achieve project goals and record work complete on your project tasks and update estimates to complete frequently.
In this role, you will determine root cause of and assists with resolution for customer forecast variances and accuracy levels to ensure service levels for assigned customer engagements are identified and met.
In this role, the selected candidate will manage, develop, and implement project(s) of varying complexity and size in assigned functional area. Partners with business stakeholders to ensure a successful project completion.