This position requires an individual who has Agile PM or Scrum Master experience in software delivery. Data Warehousing experience is a plus. The IT Project Manager will need to be flexible as Sallie Mae transitions from a traditional Waterfall methodology to Agile methodology over the next two years.
Responsible for the customer experience across multiple service lines and to provide excellence in service delivery. Manage and participate in timely and effective incident, request and problem resolution, including system and service interruptions.