In this role, you will contact customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. Utilize extensive business and process knowledge in a variety of areas to support one or more departments.
This position is responsible for prospecting and selling logistics services to new customers as well as growing and retaining business in existing network of company owned and/or sales agent stations for expedited freight transportation.
In this role, you will be responsible to establish, maintain and develop strong relationships with customers in key accounts. Deliver patient information, product information, co pay cards and patient starter kits to key offices and pharmacies.
This role is responsible for answering a high volume of incoming patient phone calls with a goal of a one call resolution to patient inquires related to their patient accounts, payment plans, balances, refunds, or other related issues.
In this role, the selected candidate will be responsible for developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling and lead generation campaigns.