In this role, you will coordinate resources during Performance and Stress testing phase to assure that developed solution satisfies client requirements including but not limited to developing test scripts, setting up test data, and assisting with activities relating to unit, performance, integration, conversion and cut-over testing, particularly packaged application configurations.
In this role, the selected candidate will work with Development or QA teams, when needed, to assist in the resolution of issues; work with developers and release management to design and implement Chef cookbooks and recipes.
In this role, you will be responsible for research, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
As a Technical Business Analyst, you will be asked to participate in business analysis in specific areas of the firm. This position is part of the Project Management Office whose primary function is delivery of high profile initiatives.
In this role, the selected candidate formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
In this role, the selected candidate will work with stakeholder requirements to build data visualizations and metrics turning data into information for the user; work with stakeholders and product owners to evaluate buy versus build solutions where appropriate.
In this role, the selected candidate will create and maintain software development artifacts such as requirements documentation, use cases, test cases, data flow diagrams, UI wireframes, and internal support documentation.
As a member of the On Site Service (OSS) team associate will provides quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on site problem resolution).
In this role, you will process and monitor transactions, perform audit / reconciliation activities and / or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
The Support Analyst will trend the end user behavior, support issues, and remediation in an effort to identify ways to evolve the product or the support procedures to find continuous improvement for the end users.