Work closely with development and infrastructure teams to understand the requirements for cme internally developed applications and properly integrate the applications into our aws environment. Ensure that both development and delivery organization standards are followed.
In your role as a Technical Support Engineer, you will lead a team that is the first point of contact for clients and is responsible for tier I/II technical issues and will require the ability and eagerness to perform root-cause analysis as it relates to Network, Server and Cloud issues.
In this role, the selected candidate will be responsible for day-to-day operations of trading systems including uptime, capacity and performance; help with regression testing functionality and stress testing application servers for capacity and performance.
Escalates issues and facilitates user assistance from third parties or other IT groups as needed; provides technical support, administration, for all internal end-user software, hardware, and connectivity.
In this role, you will have an understanding of the existing electrical system loading profile, utility charges, power quality, grounding, protection, maintenance needs, safety, reliability, and remaining useful life of the plant power system equipment.