Provide professional consultation and support in all generalist areas to include people reviews, organizational effectiveness, payroll and benefits, employee engagement, recruiting, training and development
This position is a key management position in the Operations department, responsible for the profitable operation of the companys Service business. This experienced individual will lead the organizations technical service personnel to ensure the profitable execution of all billable service work and provide the proper documentation that meets or exceeds customer requirements
Responsible for managing a top-notch service desk in support of HQ USTRANSCOM. The Service Desk Lead shall prepare reports on incidents status and performance of request fulfillment. Supports Risk Management; Problem Management IPTs; and other ITIL functions as assigned.
Reviews and approves outstanding processes and developing/recommending action plans on training for individual staff members; develop and maintains an accurate Crosswalk with client specific instructions on all projects managed.
Provide customers an optimized, Flexible, Centralized, Standardized and business aligned IT; offer "Plan Design - Implement Operate Optimize" services across all the elements of IT Infrastructure Lifecycle.
The TSM performs a variety of tasks and functions as a key team member across multi-departmental projects and takes full accountability for the technical reporting, and recommendations for execution based on these criteria.
In this role, you will develop and facilitate the use of coordinated, comprehensive, and
effective sales collateral and POP display advertising to create a common and strategic customer experience in all Customer Service Center
The services continue to be performed and delivered in the expected manner services continue, in any changed circumstances that may occur in the client organization, or the Provider over time, to be the right services, delivered to the right people, at the right time.
The Service Operations Manager is responsible for leading and coordinating the delivery of projects that fall within their specified region and Line Of Business (LOB) to ensure client satisfaction and the successful and profitable implementation of projects.