Directing the planning and activities associated with the continued implementation and maintenance of the ITIL framework within IT and ensuring the operating metrics and KPIs developed are used as a gauge of the performance of IT applications and systems.
The Customer Service Operations Support Manager is responsible for leading the support team to enable the day-to-day functions of the Supervalu Customer Service Contact Center (SVCS) operations. Manage information flowing in and out of SVCS to internal customers.
The Senior Product Manager (SPM), Neurology Managed Healthcare Marketing, will be responsible for the development and execution of Managed Healthcare strategies for the Neurology portfolio (Duopa and Zinbryta) for Parkinsons Disease and Multiple Sclerosis therapies.
Provide effective portfolio/program management process leadership to assigned product categories and plants. Ensure proper application of project management tools, stage/gate models and prioritization.
The Senior Product Manager is a Global leadership role that is accountable for the growth of our Marine & Stationary Portfolio. Our Senior Product Manager will play a key role in influencing global JVs, launch new products, manage cost and price and create and intercept market demands. This is a pivotal role in a very matrix organization and may be expanded to other complimentary product lines.
Responsible for the stable and efficient management of day-to-day operation services outlined in client contracts and agreements which includes, system administration, monitoring, incident resolution, change control management, security and compliance, capacity/scalability process planning and disaster recovery.
The MOS will arrange and procure appropriate service support and approvals in order to resolve service issues in the best interest of the customer and CTM in compliance with established contractual commitments.
The Contact Center Operations Manager, is responsible for driving the overall operations of the contact center, fostering an environment of service excellence across all CX channels, including voice, e-mail, chat, SMS, web reviews, and social care.