Market & Competitive Intelligence know our target audience, how they buy and their buying criteria; be an expert on the competition and how to beat them; keep abreast of the latest industry trends, market influencers, and the general ad-tech market.
As Senior Director, you will activate best practices in the execution of our overall customer experience strategy. You will leverage technologies, updated processes/workflow and engagement channels to deliver the highest levels of customer satisfaction.
Collaborate effectively with Platform Services teams, Solution Groups, marketing, subject matter experts and others on the team to develop metrics, review performance, drive technical training, knowledge base content, and ensure completion of key operational readiness requirements for the launch of new services and features.
Directs the development and implementation of processes, tools, technology, data collection and analysis, metrics, and initiatives that support and improve the operations of the marketing organization.
Manages and directs the organization to deliver strategic and tactical activities related to Transportation and Warehouse operations ensuring they meet or exceed expectations. Manages business KVIs, capital intensive projects, operational technology and day-to-day supply chain support functions.
The Director Service Operations will manage a 24x7x365 Service Center Team, and will be responsible for driving performance against service level metrics enabling a positive customer service experience. Moreover, he/she will lead Global/International initiatives with business partners, which requires a lifestyle conducive to achieving International alignment and business continuity.
Create realistic and achievable strategic product plans, identifying and prioritizing key market drivers, customer requirements, industry direction, competitive solutions, and regulatory, compliance & interoperability requirements to optimize and deliver a world class Supply Chain software portfolio.