Manages and directs the organization to deliver strategic and tactical activities related to Transportation and Warehouse operations ensuring they meet or exceed expectations. Manages business KVIs, capital intensive projects, operational technology and day-to-day supply chain support functions.
As Senior Director, you will activate best practices in the execution of our overall customer experience strategy. You will leverage technologies, updated processes/workflow and engagement channels to deliver the highest levels of customer satisfaction.
Responsible for leading teams to outcomes which support the advancement of nm strategic plan. Formulate and implement policies and procedures to facilitate processes and clarify and correct procedural problems.
The Director Service Operations will manage a 24x7x365 Service Center Team, and will be responsible for driving performance against service level metrics enabling a positive customer service experience. Moreover, he/she will lead Global/International initiatives with business partners, which requires a lifestyle conducive to achieving International alignment and business continuity.
Collaborate effectively with Platform Services teams, Solution Groups, marketing, subject matter experts and others on the team to develop metrics, review performance, drive technical training, knowledge base content, and ensure completion of key operational readiness requirements for the launch of new services and features.
Directs the development and implementation of processes, tools, technology, data collection and analysis, metrics, and initiatives that support and improve the operations of the marketing organization.
The Business Development Operations Director may be located at any location or telecommute and is a dynamic and highly experienced business development professional who will play an integral role in directing and managing Life Sciences Research business strategy and coordinating business development activities.
The Director of Operations of Emergency Services must be a licensed Registered Nurse with five to seven years of leadership experience and experience in Emergency Medicine who has a demonstrated interest, ability, and commitment to the development of continual improvement of Emergency Medical Services within the company System Ministry.