Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
In this role, you will be responsible to plans, identifies, manages and executes opportunities for optimizing the TCO (total cost of ownership) for application infrastructure, supports solution development projects, and supports and troubleshoots of infrastructure-related application and system issues, and the successful candidate must be adept in troubleshooting unique and multi-tiered issues and systems.
Work closely with development and infrastructure teams to understand the requirements for cme internally developed applications and properly integrate the applications into our aws environment. Ensure that both development and delivery organization standards are followed.
In this role, the selected candidate will
collaborate with IS Professionals and other technical staff to ensure that the current portfolio of applications is meeting the needs of the business; perform all programming and/or configuration assignments without close supervision.
This role will support the various production support/application & business teams as it relates to our Resiliency / Cyber programs and initiatives. This resource will be responsible for interfacing with central teams understanding requirements/tools/deadlines/targets and insure the Commercial Bank application platforms are in compliance with all requirements.
In this role, you will be responsible for research, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
Provide Information Security expertise and guidance to business group leaders and IT owners to evaluate and articulate application security requirements; identify potential security risk factors and business impact.
In this role, you will provide troubleshooting and resolve the problem or refer it to the appropriate department. Escalate when a problem cannot be resolved or another department is not providing quick support/resolution.