In this role, you will oversee a team of Client Service Managers with segmented clients [Structured Finance/Speciality Products/Asset & Collateral Admin/Conventional Finance] for all 1) service delivery related matters, 2)servicing of client inquiries, escalation of client issues, conducting annual client reviews from a service delivery perspective, 3) the monitoring and administration of client service issues including SLA's, indenture guidelines, processing activities, overdrafts, and cash balances.
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$45K to $75K -Houston, TX
In this role, you will analyze and review new product and solution designs and specifications for potential quality issues; provides tangible feedback and proposes changes to improve product quality and minimize risk of failures. Reviews reports, test data, and process results for assigned components and subsystems to identify trends and issues, perform root-cause analysis, and develop recommendations for resolution.
This position requires you to conform to legal and regulatory requirements and guidelines associated with state insurance and securities regulators, FINRA, SEC, JP Morgan Securities LLC and JPMorgan Chase. You will also be required to demonstrate technical expertise, strong revenue results and asset growth in investments and fiduciary products, and strong interpersonal skills as well as provide exceptional client service.
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