Job Market Guide: Technical Support Analyst jobs in Hartford-New Haven

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Technical Support Analysts in Hartford-New Haven. Technical Support Analysts in Hartford-New Haven have between ${} and ${} years of experience, averaging $${} years of experience.

86 Technical Support Analyst jobs in Hartford-New Haven

North Reading, MA
Direct interaction with customers and other company departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
industry
Information Services
experience
Less than 5 years

North Billerica, MA
Provide customer support for escalated Tier 2 level issues via email, phone, LiveChat, and other electronic media.
industry
Market Research
experience
Less than 5 years

Chelmsford, MA
Provide technical support to customers and resellers over email, phone and chat mediums, Document, escalate and follow through with product bugs and/or issues.
industry
Software
experience
Less than 5 years

Newton, MA
A Technical Support Engineer to provide enterprise level technical support for large corporate clients via phone, web, email, chat and other support channels as required.
industry
Software
experience
Not Specified

Chelmsford, MA
Provide exceptional technical support for Intronis partners and customers, escalate and triage any incoming issues that are non-standard.
industry
Software
experience
Less than 5 years

North Reading, MA
Direct interaction with customers and other company departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
industry
Information Services
experience
Less than 5 years

Andover, MA
Develop troubleshooting technical action plans and determine root cause for customer issues.
industry
Business Services
experience
5 - 7 years

$95K - Boston, MA
Configuring includes, probes, managed entities, samplers , rules, active time, DB logging , knowledgebase , Commands etc..
industry
IT Consulting/Services
experience
Less than 5 years

Boston, MA
Provide advanced technical support for ERT's product suite to primarily internal users (e.g. Tier 1, Release Engineering, Study Teams, etc).
industry
Advertising & Marketing Services
experience
5 - 7 years

Westborough, MA
Respond to all technical support tickets via telephone or web. Find technical resolutions to unknown or new scenarios.
industry
IT Consulting/Services
experience
Less than 5 years

Boston, MA
Create and respond to support tickets submitted by customers in accordance with the SLA. Proactively update support tickets and communicate issue status to applicable customer.
industry
Information Services
experience
Less than 5 years

Waltham, MA
Ability and willingness to self-teach new and advance software functions; coaching and instruction will be provided, but we want someone who goes after knowledge.
industry
Software
experience
Less than 5 years

Boston, MA
Provide outstanding technical assistance to our customers through live troubleshooting and problem isolation.
industry
Retail / Diversified
experience
Less than 5 years

Worcester, MA
Gathers business requirements; determines most effective and efficient reporting platform. Collects statistical information to determine whether business areas have negative impacts on their businesses, or at least improve their business practice.
industry
Business Services
experience
5 - 7 years

Andover, MA
Communicate with team on required documentation and program level procedures. Coordinate the project training plan and ensure compliance with requirements.
industry
Business Services
experience
Less than 5 years

Boston, MA
Provide an advanced level of research support including execution of key project tasks (e.g., data collection, tool design, or analytic tasks) within an area of substantive training or experience required by the research project.
industry
Consulting
experience
Not Specified

White Plains, NY
Act as a liaison between customers, technical pre-sales, sales teams and the product development team. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
industry
Manufacturing / Diversified
experience
Less than 5 years

Needham, MA
The desire to learn new soft and technology skills and the desire to coach, mentor and train peers throughout the organization.
industry
Manufacturing / Diversified
experience
Less than 5 years

NISKAYUNA, NY
Drive process improvement in product certification cycle times by developing component and product databases, cut sheets, etc. Work with USB Sales to leverage these databases when quoting projects.
industry
Business Services
experience
Not Specified

Bristol, CT
Create documentation for end user support or departmental support, design and provide training when needed; collaborate administration and support including web conferencing tools, conference room equipment.
industry
Staffing & Recruiting
experience
Not Specified

Boston, MA
Interactive work with clients (email, phone, web conference, or in person) to diagnose and resolve product or environment-related issues 2012, IIS 7 and 8, ASP.NET, C#, WCF, SQL Server Reporting Services) as well as major third-party products and toolsets.
industry
Business Services
experience
Less than 5 years

Concord, MA
Review, revise and maintain commissioning handover documents provided by SI Team for production customers.
industry
Networks
experience
Less than 5 years

Marlborough, MA
Develop both functional and technical knowledge of the space management application suite
industry
Electronics
experience
Not Specified

Boston, MA
Work closely with researchers in all disciplines to provide a multi-disciplinary approach to research, analysis and problem solving, and communicate the results of the analyses to decision-makers.
industry
Consulting
experience
Not Specified

MA
The ability to diagnose, troubleshoot and resolve customer issues. Establishing and maintaining a positive relationship with customers via telephone or written communication is a must.
industry
Software
experience
Not Specified