The primary function of the role is to direct the activities of a single-site, make-to-order production operation and global supply chain. The role includes functional responsibility for production, EH & S, strategic sourcing, materials purchasing and planning, shipping/receiving, manufacturing engineering, facilities management, quality.
The incumbent will also be accountable for building and maintaining a network of partners throughout the Corporate Investment Bank operational and service delivery organizations in order to promote client focus and drive overall service quality.
Responsible for managing the delivery of products/services through the implementation and launch phases: gathering, documenting and prioritizing customer requirements; working cross-functionally within the company and externally to deliver services to the market; and, ensuring that revenue, profit and customer satisfaction goals are met.
Recommends and implements business plans and long term strategy in the area of mail distribution and partnership with postal liaisons to adhere to postal regulations for customer statement-notice manual processing.
The manager will drive client issue resolution, ensure proper execution on client deliverables, communicate client status updates and provide KPIs to senior management to ensure appropriate escalation and prioritization of all client issues.
The senior product manager is expected to perform all product management duties including markets and analytic inputs, requirements gathering and project planning, documentation and wireframe preparation and post launch product evaluation and maintenance. Stakeholders and teams include editorial, production, design, QA, data services and marketing.
Develop a product vision by engaging with internal stakeholders, customers, and the broader PaaS community, then break that vision down into an actionable backlog of user stories for the development team.
Provide advanced safety consultative services to customers, including identifying exposures with significant loss potential, investigation of cause / effect of major losses and hazard / safety management programs.