Collaboration with Leadership and key stakeholders across Digital to define, develop, and build the new branding, positioning, messaging, content agenda and marketing strategy across Analytics, Mobility and Technology/AI.
Leads high potential rotational emerging leadership programs talent strategy and implementation including coaching, internal and external mentorship, leadership assessment, business immersion offsites, program participant development plans, rotational experiences, and ongoing development initiatives.
You will be directly responsible for creating tools and frameworks that will enable our business to expand into enterprise technology platform licensing. You will lead independent project initiatives and mentor junior team members.
Investigate system and programming problems, propose solutions and recommend design improvements for increased efficiency. Analyze product requirements and translate them into detailed system functionality by working with internal organizations and / or clients.
Provide software development, algorithm development, and data analytics (to include big data analytics, data mining, and data science) to enable data-drive decisions and insights. Experience with analytic techniques and methods (e.g., supervised.
Design and develop solutions to software applications, and systems administration of ecommerce solutions, create software systems architecture and integrate software applications and software systems for ecommerce solutions using Demandware.
Provide exceptional client service, operating as the Manager on Duty in the absence of a manager, performing operational and transactional functions, handling client service issues, issuing approvals for desk transactions as well as opening and closing the store.
The selected candidate will define IVR requirements with the business. Build, configure and implement Genesys IVR applications utilizing campaign management toolset. Devise and present solutions to larger audience to ensure buy in by both business/technical team.