The IT Incident and Change Management Analyst function provides the governance and framework for the delivery of integrated services. The function comprises elements of ITIL-based processes, tools and related structures to manage our complex multi-supplier landscape and enables end-to-end visibility, reporting and accountability for the services delivered.
The IT Lead Commercial Analyst is accountable for the implementation and management of our global IT supplier financial management systems and processes. This includes management and oversight of our commercial agreements with IT services providers and partners; ensuring that our suppliers are meeting their obligations for proper financial benefits realization tracking, financial forecasting, accurate invoicing, reporting and accounting.
The successful candidate will have the ability to interact and influence messaging across the organization. Deliverables and outcomes will range from building the change communications approach to writing messages and developing presentation materials. The candidate should be able to manage both upward and outward to ensure that the best approach to managing change.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Guide Service Delivery and Testing Team staff on system architectures, project detail and timelines; analyze problems and provide technical investigation of support queries escalated by the global support team to engineering team.
As an Information Security Risk Management Analyst you will be performing, Information Security Risk Management duties; perform duties to support the effort in providing Information Risk management and assessments for IT and business units.
This position works as part of a security team responsible for ensuring that the company's information resources are secure from unauthorized access, protected from inappropriate alteration, physically secure, and available to users in a timely fashion.