Provide quality customer service in response to inquiries made via phone, email or case management tool from employees, managers, HR professionals and internal business partners as well as external business contacts.
Performing administrative activities to deliver services and administer processes for payroll, disability, retirement & self-service · assist in the continuous development and improvement of information and processes required to perform quality service delivery ·
The HR Specialist works collaboratively with HR staff by performing a variety of responsible functions. The position may receive working guidance from the Senior Personnel Officer, but reports directly to the Assistant Director of Human Resources Management.
The HR Shared Services Tier 1 Support Specialist plays a vital role serving as the primary contact for employees, managers, HR professionals as well as other internal and external business partners and third party entities handling customer service inquiries related to human resources systems, processes and programs.