In this role, you will be responsible to develops and works with management to implement training plans for services personnel. Create and maintain a physical inventory of lab equipment, pcs, software and any other information pertinent to the environment.
The selected candidate will work with customers to troubleshoot and resolve complex product issues.Interface with our world-class support, development and SQA teams to identify and to resolve product issues.
In this position, you will support video conference and other A/V related needs in rooms at the customer premise, including integrated A/V systems. Subsequent tasks include various support functions for the clients contract on a national level.
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
In this role, the selected candidate will respond to escalated technical issues surrounding the platform, primarily by web portal, telephone and e-mail; resolve complex technical issues through research, reproduction, and advanced troubleshooting.
In this role, the selected candidate will enhance customer satisfaction by timely responses, consistent communications, satisfactorily resolving each case and prompt escalation to support management when needed.
This position will service the Hartford, CT region with some assistance to other regions as needed. The PCMS business serves the healthcare community through efficient management of capital medical equipment installations in various critical care and surgical areas.