Job Market Guide: Customer Success Manager jobs in Hartford-New Haven

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Success Managers in Hartford-New Haven. Customer Success Managers in Hartford-New Haven have between ${} and ${} years of experience, averaging $${} years of experience.

14 Customer Success Manager jobs in Hartford-New Haven

Burlington, MA
The Customer Success team is charged with ensuring the successful adoption of Veracodes solutions throughout our customers Development, IT Delivery, and Security organizations. Success is measured by our customers satisfaction scores, program adoption, as well as contract renewal and logo retention rates.
industry
Software
experience
5 - 7 years

Boston, MA
Responsible for a number of our regional customers ensuring they are meeting their project milestones, achieving their desired outcomes and see value in a commercial relationship with Elastic
industry
Software
experience
5 - 7 years

New York City, NY
Deliver strategic recommendations to drive process improvements and metrics attainment during Quarterly Business Reviews; deliver and/or coordinate basic and advanced training sessions to drive customer usage and adoption.
industry
Telecommunications
experience
Less than 5 years

Framingham, MA
Plan and achieve quarterly and annual metrics and goals; report on progress to the executive team and company.
industry
IT Consulting/Services
experience
5 - 7 years

New York City, NY
The Sr. CSM develops and maintains strategic relationships with Sales & Services Management of the customers they support and is seen as a trusted advisor to grow business.
industry
IT Consulting/Services
experience
5 - 7 years

Waltham, MA
Managing and leading a group of 6-7 commercial and small business level CSMs to achieve renewal and customer success goals.
industry
Business Services
experience
5 - 7 years

Boston, MA
Anticipate customer's future needs and requirements by servicing as the customers voice to the entire company organization, including product, marketing.
industry
Internet Services
experience
5 - 7 years

$150K - Boston, MA
The Customer Success Manager plays an essential role in building and sustaining customer relationships leading post-sales efforts in building Enterprise Success Programs.
industry
Software
experience
11 - 15 years

Burlington, MA
The Customer Success Manager (CSM) is a post-sale role responsible for guiding our customers Application Security program adoption, ensuring Veracode platform usage, contributing to overall customer satisfaction, demonstrating and helping customers recognize value through data and analytics, providing a point of escalation, and advocating for customers needs with the walls of Veracode.
industry
Software
experience
5 - 7 years

New York, NY
Measure Services and Support KPIs including pricing, utilization, and project level financial economics (i.e., quoted vs. executed margin).
industry
Manufacturing / Diversified
experience
5 - 7 years

Boston, MA
Identify new ways to use and optimize ForSight in their business and broaden their ability and return on investment
industry
Advertising & Marketing Services
experience
Less than 5 years

Boston, MA
Lead and manage internal cross-functional team of engineers and analysts delivering ongoing insights to our customers as well as platform enhancements.
industry
Business Services
experience
5 - 7 years

Boston, MA
Develop and execute a Success Plan for them, including both strategic and tactical approaches to ensuring their satisfaction and loyalty to the Crimson Hexagon brand
industry
Advertising & Marketing Services
experience
Less than 5 years

Lexington, MA
Responsible for ongoing customer communication re: introductions, announcements (e.g., upcoming features & products); events such as User Conferences, etc.
industry
Security Services
experience
8 - 10 years