In this role, you will provide support to the General Manager in leading airport personnel to provide a high quality customer experience while complying in full accordance with company policies and procedures in a safe and professional manner.
The Help Desk Manager will supervise a staff and oversee timely delivery of quality technical support service to clients, whether they are internal or external clients who have contracted technical support services.
This position is responsible for designing, developing, implementing and recommending policies and procedures for data processing while managing the day-to-day operations of the data processing function. This position ensures all data is entered and completed in line with the departments goals and objectives.
In this position, you must have experience managing teams that deliver end user services and related technologies specifically working with software as a service provider, support of Apple, Microsoft, and Android based laptops, desktops, and mobile phones and support of A/V equipment.
The Help Desk Manager is responsible for managing and coordinating the activities of the help desk which include investigating and resolving computer software and hardware issues to minimize down time and meet end users requirements.
In this role, you will implement any associated program/tools to aid in employee development. Make annual compensation and promotion recommendations. Develop and implement tracking and measurement systems.
In this role, the selected candidate will manage storage infrastructure by planning and allocating disk groups appropriately, running reports on the state of storage and planning upgrades and purchases accordingly.