The Client Account Manager will be responsible for delivering a high level of quality and efficiency while working with internal and external clients. This individual will be responsible for the day-to-day account management of mid-large sized accounts within an assigned group of Risk management commercial accounts.
Engage with the product sales team to create and execute on a business plan to optimize the install base with the customer, cultivate expand opportunities, and plan appropriate coverage model to support that business and/or alignment to sales campaigns.
The most qualified candidates will be able to demonstrate an aptitude for leading change, creating a culture focused on customer service and the customer experience ; in building and developing teams, high levels of customer engagement, and the ability to build mutually successful client relationships.
Assisting in the development of new & existing global client relationships, optimizing service offerings, productivity and profitability; overseeing the integration of large fund administration mandates.
This person will lead a geographically distributed organization that is responsible for delighting our advertisers by maximizing the return on their marketing investment with AMG, delivering flawless ease of doing business and be responsible for driving client service strategy and execution. Internally, this role will partner closely across a number of teams including Sales, Retail, Product, Creative, and Shopper Marketing.
This individual will be responsible for managing company's Client Services department that is comprised of several full-time and part-time software implementation specialists who work on engagements with customers. The department's objective is to improve customer satisfaction