In this role, the selected candidate will learn and develop a thorough understanding of the agency program practices and work-flows to ensure more successful integration of new processes related to EHR.
In this role, the selected candidate will resolve customer enquiries in an articulate, timely, and courteous way seeking to deliver quick and effective solutions; provide root cause analysis and issue resolution guidance to remote Systems Operations, Development and Quality Assurance teams.
In this role, the selected candidate will work with technical and business users to analyze business/clinical needs, create specifications and oversee the implementation of new applications, functionalities, enhancements, upgrades, and modifications.
In this role, the selected candidate will develop and maintain in-depth knowledge of internal applications in order to support customers; log, research, and accurately resolve complex customer inquiries and problems in a timely manner.
The selected candidate will maintains client confidence and protects operations by keeping client and clients employee information confidential.Makes customers and their needs a primary focus of ones actions; developming and sustaining productive customer relationships.
Collaborates with health system leaders and business stakeholders to identify reporting strategies for evaluation of key performance indicators (KPI's), quality metrics, outcomes evaluation, population management studies, etc.