Working on issues that impact design/selling success or address future concepts, products or technologies; leveraging and maximizing partners as the fulfillment channel while working with Citrix end user accounts on IT initiatives.
Provides primary engineering support and/or augments their peers, sales and end user customers in the most complex, demanding and highly visible accounts or projects without regard to segment, market, technology or industry vertical with the purpose of driving customer solution sales.
The ideal candidate will be a quick learner who is self-motivated, and an innovative problem solver that thrives in a team environment, yet can be self-directed. Experience is important, but equally valuable is the ability to work in a fast paced, dynamic environment to develop solutions that meet the company standards.
The Sales Engineer is an integral part of the national sales team and will provide pre/post-sales technical support to target channels and customers, functioning as a technical liaison for partners and customers.
Develop a working relationship with Microsoft Consulting Services (MCS) and other PFE team members ensuring enhanced cooperation and mutual support Initiate and participate in triage and post-incident meetings sharing knowledge with other engineers and efficiently resolving customer problems Assist in the delivery of supportability reviews to your customers.
Assist project/program management by developing technical solutions for internal and external customers, help inside and outside sales personnel on special projects, minor product mods, BOMs and schematics.
Specialized staff, including telecommunications network field engineers, are familiar with the operation and capabilities of the equipment, demonstrate its use, integrate various types of equipment to satisfy customer requirements, develop and test prototype equipment with new components or technology, perform complex repairs when requested or assist personnel at distant locations to diagnose and repair equipment, and review equipment that is a candidate for end-of-life turn-in.