In this role, the selected candidate will perform daily system monitoring; verifying the integrity and availability of all hardware; server resources; systems and key processes; reviewing system and application logs; and verifying completion of scheduled jobs such as backups.
In this role, you will be responsible to assist with the implementation of product upgrades and new products, including testing and evaluation, input to decision regarding timing of the deployment to minimize impact, and resolution of issues during deployment.
In this role, you will be responsible for providing technical assistance and support related to computer systems; hardware; or software. Responds to queries; runs diagnostic programs; isolates problem; and determines and implements solution.
In this position, you will assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process.
In this role, you will provide technical support with the creation of models of functions or algorithms used within the current combat systems elements or in proposed functionality to permit evaluation of these functions to support tactical operations and training for various computer program performance tests and analyzes and documents results.
In this role, the selected candidate will be responsible for post-launch maintenance for SaaS utility energy efficiency products/platforms; analyze client data and use internal tools to support ongoing and expanding client programs.
In this role, the selected candidate will provide engineering support services to include but not limited to engineering analysis (including finite element analysis), feasibility studies, design, development, technical reviews, production-ready drawings, prototype production and testing, production qualification testing, production engineering support, configuration control and configuration management.