In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
In this role, you will be responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.