In this role, you will manage all activities for a large technical team consisting of incident managers, service desk operators, desktop technicians, user administrators, service desk infrastructure engineers, customer relationship management experts, and quality assurance specialists.
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
In this role, you will be responsible to implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolutions in minimum time.
This role combines elements of customer service, advocacy, personnel management, process improvement, and project management. Our ideal candidate has experience managing multiple time-sensitive requests in a high-volume, high-stress environment.
In this role, you will work Experience of the Future- Helping clients envision and realize new experiences that stretch across physical and digital work spaces, advancing business performance, culture, productivity and innovation.
In this role, you will establish and maintain technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks.