Serve as internal content expert on adoption and related issues for customer service, product development, web, marketing and library teams. Lead the planning of the Special Initiative (National Foster Care Month) with CB and partners.
In this role, you will provides leadership, training, and supervision to the service coordination hub managers by coaching to problem-solve on issues, utilize data, access resources, and manage service coordinator teams.
Collaborates with behavioral health treatment recovery team, patient, significant other as appropriate and community partners in the development and revision of the recovery plan and coordination of services.
In this role, you will demonstrated experience in per - call planning and identification of all likely outcomes to address customer concerns. Be familiar with physician segmentation to understand their motivations. Make account trust that you are someone who can help them.
In this role, you will demonstrated ability to understand customers and companies financial data, business models & profit drivers, and can evaluate sales strategies in light of ultimate financial impact on company.
In this role, you will lead a high-performance team of long term care professionals responsible for the customer service, interacting with the policyholder and the assessing nurse to schedule assessments as well as communicate with the insurance carrier when there are delays in the process.