In this role, you will initiate and complete performance and functionality testing of all enterprises operating system builds by using automated testing tools and also provides related troubleshooting assistance to desktop support teams.
In this role, the selected candidate will develop technical requirements for development teams based on business requirements; consult with the business and making recommendations against functional requirements to help expedite deliverables.
In this role, the selected candidate will be responsible for gathering inputs and comments, technical editing and writing of software development artifacts such as project management and design documents.
In this role, you will be responsible for independently manage incoming phone calls, ticketing system queues, and electronic requests for service for internal staff working locally and remotely in home offices.
The candidate will have experience conducting planning, collecting and analyzing data, and reviewing sizable amounts of data to develop methodologies and provide final results and recommendations on issues of National Intelligence importance.
The ServiceBench Senior Business Analyst is responsible for the technical support and relationship management of ServiceBench clients; serving as a mentor to other Business Analysts, as well as serving in an assistant capacity to the Business Operations Managers.
Provide technical expertise to management and stakeholders to facilitate planning, set direction, define business initiatives, and develop solutions to business information systems needs and requirements.