In this role, the selected candidate will provide a timely response to incidents and service requests received in ticketing system adhering to established performance metrics/service level agreements (SLAs).
In this role, you will coordinate with the budget formulation (BF) Chief on issues that require escalation before contacting the eCPIC system helpdesk. This can include but not limited to, User Acceptance Testing issues, external validation errors related to the Federal IT Dashboard (ITDB), and eCPIC module customization issues.
In this role, you will ensure that new processes are well defined, tested, and approved by management before introducing to production environment and maintains change control documentation for all system related changes.
In this role, the selected candidate will serve as the Application Administrator for the contract Maximo CAFM, providing technical advice to the IT Manager and Program Management team along with guidance to the government on complex system implementation.
In this role, the selected candidate will be responsible for administering hardened Linux based systems assuring configuration control and automation where possible including sub-systems, patching, packaging, performance tuning, networking, user management, and security.
In this role, the selected candidate will assist in Infrastructure operations, strategy and design of data center, systems and storage technologies; provide guidance on the proposed installations and upgrades of hardware and software.
The systems administrator will work with a team of other systems administrators, cyber security engineers and cyber security analysts to ensure continuous availability and integrity of the ESIM system.
This administrator will be responsible to provide day to day application administration and maintenance, as well as support PBPP in our effort to migrate more parole processes from papber-based records to electronic records.
The Individual shall monitor network equipment power and environmental control equipment, including the environmental support systems and notify appropriate VA personnel (in accordance with the VAs incident notification scheme) when any of this equipment fails and/or does not appear to be performing adequately.
In this role, you will manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.