Provides network support including maintenance and analysis, review and maintenance of hardware and software systems, and in-house help desk. Provides support to clients IT needs including help desk assessments, maintenance, and installation issues.
Troubleshooting of user hardware, software, and connectivity issues in an enterprise environment - printer connectivity; outlook and msoffice issues; password resets; troubleshooting wireless/wired connectivity; folder/file permissions.
Participate in all facets of an IT audit readiness project and serve as a team member on a threeperson team. Leverage performance expertise in SOX, FISCAM, and NISTbased audits of general applications, system controls, and operational controls for commercial, federal, and DoD systems.