Job Market Guide: Customer Service Manager jobs in Harrisburg-Lancaster-Lebanon-York

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Harrisburg-Lancaster-Lebanon-York. Customer Service Managers in Harrisburg-Lancaster-Lebanon-York have between ${} and ${} years of experience, averaging $${} years of experience.

15 Customer Service Manager jobs in Harrisburg-Lancaster-Lebanon-York

MD
Experience presenting briefings to senior customer management, customer stakeholders, and company management; and excellent verbal and written communications skills.
industry
Aerospace / Defense
experience
5 - 7 years

Service Desk Manager

Newington, VA
Responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.
industry
Telecommunications
experience
11 - 15 years

Baltimore, MD
Lead, develop and grow a staff of 10+ CSR professionals to handle any and all customer related inquiries, to maximize booking rate opportunities and support continued company expansion.
industry
Energy / Utilities
experience
5 - 7 years

Baltimore, MD
Monitor the effectiveness of customer service program through audits of train crews and review of all KPIs.
industry
Engineering Services
experience
5 - 7 years

Help Desk Manager

Arlington, VA
Provides end-user software troubleshooting and support Participates in the administration of e-mail systems.
industry
Telecommunications
experience
Less than 5 years

Newington, VA
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

Reading, PA
Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
industry
Leisure and Travel
experience
5 - 7 years

Help Desk Manager

Vienna, VA
Responsible for the direction of the Help Desk overseeing the management of phone and in-person support to users in the areas of e-mail, directories, standard desktop applications, and applications developed or deployed for the client.
industry
Business Services
experience
5 - 7 years

Montgomeryville, PA
Ensure that received orders are update into ERP according to Gemalto Order Entry rules and manage delivery dates with the team to meet customer expectations.
industry
Telecommunications
experience
5 - 7 years

Service Desk Manager

Washington, DC
Provide an onsite Technical Lead (TL) / Service Desk Manager function that shall be the single point of contact responsible for the technical, contractual, and personnel management of all work of this contract.
industry
Information Services
experience
Not Specified

Chantilly, VA
The System Administrator for the Security Cooperation Enterprise Solution (SCES) Program will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
industry
Business Intelligence
experience
Less than 5 years

Help Desk Manager

Reston, VA
Manages a team of support personnel who troubleshoot IT issues for 1500 EOIR users; implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected.
industry
Business Services
experience
8 - 10 years

$60K - $80K - Baltimore, MD
Provide leadership, coaching and development for a staff of 10+ customer service representatives; create staff on-boarding, development and training materials.
industry
Industrial Equipment & Supply
experience
5 - 7 years

Washington, DC
Provide daily supervision and direction to Service Desk Lead that are responsible for the Service Desk operations.
industry
Information Services
experience
11 - 15 years

Wayne, PA
Monitor case management to ensure requests are prioritized, resolved and documented in a timely manner.
industry
Consulting
experience
5 - 7 years