Job Market Guide: Customer Service Manager jobs in Harrisburg-Lancaster-Lebanon-York

Competition
Desired Skills
Years of Experience
Years of Experience distribution graph for Customer Service Managers in Harrisburg-Lancaster-Lebanon-York. Customer Service Managers in Harrisburg-Lancaster-Lebanon-York have between ${} and ${} years of experience, averaging $${} years of experience.

38 Customer Service Manager jobs in Harrisburg-Lancaster-Lebanon-York

Washington, DC
In this role, you will help desk technician and system administrator responsible for the monitoring of system performance, configuration, maintenance and repair of program assets and infrastructures in a Classified environment.
industry
Business Services
experience
5 - 7 years

Washington, DC
In this role, the selected candidate will be responsible for providing escalation support to the Service desk to ensure an issue is escalated to the proper resource required to remediate.
industry
Engineering Services
experience
5 - 7 years

Newington, VA
Under general supervision, responsible for providing second level telephone support to end-user community on hardware, software and network related problems, questions and/or issues. Troubleshoots determine problems for operating systems, applications and remote access, email and telephone and wireless issues.
industry
Telecommunications
experience
Less than 5 years

MD
Experience presenting briefings to senior customer management, customer stakeholders, and company management; and excellent verbal and written communications skills.
industry
Aerospace / Defense
experience
5 - 7 years

Bethesda, MD
In this role, the selected candidate plans and performs analytical research, design development, and other assignments in conformance with design, engineering and customer specifications.
industry
IT Consulting/Services
experience
11 - 15 years

Malvern, PA
Responsible for developing, building and continuously improving our training program; instilling within the team our culture and values; identifying and implementing strong work processes; and creating an extraordinary customer experience.
industry
Business Services
experience
5 - 7 years

Alexandria, VA
This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.
industry
Business Services
experience
11 - 15 years

$50K - $70K - Winchester, VA
In this role, you will be responsible for data entry and gathering of manufacturing and print specifications instructions into the systems used for communication, scheduling, estimates and producing the customer finished product.
industry
Manufacturing / Printing & Paper
experience
5 - 7 years

Washington, DC
The Deputy Service Desk Manager shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all level. Candidate must be able to work efficiently and accurately in a fast paced and changing environment.
industry
Business Services
experience
11 - 15 years

Philadelphia, PA
In this role, the selected candidate will support creation and application of Program Standards to ensure consistency of delivery; manage initial requests for scope change feasibility/additional work and triage internally as required.
industry
Patient Care
experience
Less than 5 years

Washington, DC
The Deputy Service Desk Manager shall possess and demonstrate sound customer service and telephone skills, attention to detail, problem solving skills, and a desire to provide outstanding customer support to customers of all level.
industry
Business Services
experience
11 - 15 years

Service Desk Manager

Newington, VA
In this role, you will be responsible for handling higher level technical issues and point person for technical escalation for complex hardware, software and network related problems. Provides training and guidance to less experienced help desk personnel.
industry
Business Services
experience
8 - 10 years

Help Desk Manager

Gettysburg, PA
In this role, you will be detecting service and system outages and communicate this to management and end-users.
industry
Business Services
experience
8 - 10 years

Service Desk Manager

$80K - $120K - Ashburn, VA
In this role, the selected candidate organizes, directs, and manages contract operation support functions, involving multiple, complex and inter-related project tasks.
industry
Government
experience
5 - 7 years

Washington, DC
In this role, you will ability to assemble, advise, evaluate, restructure and coach project/program teams in complex environment.
industry
IT Consulting/Services
experience
11 - 15 years

Alexandria, VA
In this role, you will troubleshoots determine problems for customer specific operating systems and applications.
industry
Information Services
experience
8 - 10 years

Bethesda, MD
Assigns personnel to include supervisory levels to various operations and directs their activities. Reviews and evaluates work and prepares performance reviews. Resolves escalated information services problems by analyzing issues, discerning the most appropriate courses of action, providing tactical direction and, when necessary, reallocating resources.
industry
Business Services
experience
5 - 7 years

Washington, DC
In this role, the selected candidate will ensure that descriptions, details, and solutions for all incidents are thorough and accurate, and that all incident tickets are properly logged, categorized, prioritized, routed, and resolved within the mutually agreed upon timeframes.
industry
Consulting
experience
5 - 7 years

Wilmington, DE
Develops and monitors strategic business plans, goals and objectives to effectively guide the team.
industry
Information Services
experience
8 - 10 years

Help Desk Manager

Reston, VA
Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user.
industry
Business Services
experience
8 - 10 years

Washington, DC
In this role, the selected candidate will be responsible for management of an IT Service Delivery team to deliver services to Clients as per agreed contract.
industry
IT Consulting/Services
experience
11 - 15 years

Service Desk Manager

Hagerstown, MD
In this role, you will assist subordinate technicians in resolving complex computer and/or network problems.
industry
Telecommunications
experience
5 - 7 years

Washington, DC
In this role, the selected candidate will manage a dedicated onboarding team to provide a great associate experience from initial candidate contact to Day 1 production.
industry
e-Commerce
experience
5 - 7 years

Baltimore, MD
Drive customer satisfaction through the ownership of daily execution of sales order management and customer service.
industry
Engineering Services
experience
8 - 10 years