The Manager of Intermediary Client Services is responsible for managing a team Client Service Managers who partner directly with National Account Managers to retain and grow account relationships across more than 90 complex, high touch relationships.
Maintain strong written and oral presentation skills, conduct research on various client issues, and supervise associates and senior associates. Participation in the professional growth and development of associates and senior associates is also a key component of managers responsibilities.
Managing client relationship - Become an extension of the clients business. Build strong rapport with clients including managing relationship, SLA execution, contract adherence, expectation setting, and status communications.