Design and/or conduct test plans and scripts to test new, customized, or COTS software to ensure optimal performance of software before being put into production or installed in network environment. Test compatibility of new software with installed systems, networks, and technology platforms.
The Application Support Engineers are responsible for the Build Engineering, Operations, Monitoring and Deployment of our Platform Tools offerings. This includes the development of automated deployment solutions.
Respond to inquiries in a timely and efficient manner helping reduce the time associated with incident resolution. While the main focus is supporting AMS, during high demand periods, the candidate will be responsible also to address overflow calls related to other applications and processes as needed.
Provide technical feedback to engineering concerning product changes / enhancements. May be called on - site to assist in complex technical solutions requiring changes to core functionality, code, and systems operation.
Assist Treasury with developing strategies for the use of sanctions actions against specific targets and assisting in compiling administrative records supporting the factual and legal standard to designate a target.
In this role, you will be responsible for independently manage incoming phone calls, ticketing system queues, and electronic requests for service for internal staff working locally and remotely in home offices.
In this role, the selected candidate will serve as technical consultant to the sales team and must have a broad knowledge of multiple computer environments, platforms and technologies and in-depth knowledge of the enterprise's products.