In this role, you will regularly interacts with executives and/or major customers. Interactions frequently involve special skills, such as negotiating with customers or management or influencing senior level leaders regarding matters of significance to the organization.
In this role, the successful candidate will support acquisition strategy, tactics and execution related to information and communication technology services (e.g., HSI, Voice, Cloud-based Services and Complex Solutions) to Small Businesses.
In this role, the successful candidate will be ensuring compliance on legal requirements and government reporting regulations; recruiting, interviewing, testing, and selecting employees to fill vacancies.
In this role, you will manage and direct Business transformation activities and initiatives within the Global Customer Operations business unit.Engage key stakeholders and cross-functional teams outside of Global Customer Operations to achieve corporate and organizational goals.
In this role, you will coordinate and conduct interviews of complaining party, subjects, and witnesses, while prioritizing and managing investigations of varying degrees of severity, complexity, and urgency.
In this role, you will provide project management, contractor quotations, and engineering assistance to Six Sigma and LEAN continuous improvement initiatives involving facilities and production equipment changes.
In this role, you will be responsible for developing, implementing, and maintaining an alarming strategy in the fault management domain working with the SVAM solution, EMC Smarts and other FMS systems to reduce MTTR, increase visibility through surveillance of the network at layers 2 through 7, reduce work cycles, and improve network reliability to deliver excellent customer service.