In this role, you will be responsible for the end-to-end user experience from a variety of perspectives including the design and usability of internal/external interfaces and the quality of the solution being produced by the team.
In this role, the candidate will participate in the product request lifecycle as a liaison to the Services and Implementation teams to submit, prioritize and coordinate testing and sign-off prior to and after release.
In this role, you will assist in communicating the solution to the customer. The selected candidate will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools.
Responsible for diagnosing and resolving application issues to ensure optimal performance and usability for the various system users and providing root cause analysis with recommendations for improvements.
In this role, you will troubleshoot configuration problems during and after implementation.Create all the SDLC related deliverables (e.g. System Design, Process Flow Diagrams, Validation documentation, etc.).
In this role, you will provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
In this role, the selected candidate will identify, escalate and document production issues for the environment to confirmed delivery for client and business notification; competent in creating or modifying code/scripts to monitor application execution for expected performance and metrics.
In this role, you will have the proven ability to develop online and paper-based installation, configuration and business oriented application guides, that include subject matter context, technology specifications.
In this role, you will provide assistance to all junior and senior systems analysts through training, education and mentoring processes with troubleshooting techniques when addressing problem issues that arise with the fuelsmanager® defense and third party software that are used by end users.
Participate in design-level discussions to provide recommendations on document and artifact deliverables based upon analysis of administrative, technical, and management aspects of information systems and associated services.