Install large - scale production and corporate network infrastructure including routers, switches, console servers and optical transport equipment, physically troubleshoot various network components on network infrastructure including routers, switches, console servers and optical transport equipment.
In this role, you will provide assistance to all junior and senior systems analysts through training, education and mentoring processes with troubleshooting techniques when addressing problem issues that arise with the fuelsmanager® defense and third party software that are used by end users.
In this role, you will provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
In this role, you will be responsible to work with a leader in the financial services industry, supporting applications that include online banking, bill payment, mobile bill payment, check imaging, and voice response (interactive).
In this role, the selected candidate will provide vendor management to ensure resolution of issues with vendor-owned equipment; perform installation, update, and repair based on customer incidents and requests.
Gather and analyze information, formulate and test hypothesis Identify, design, develop and validate solution Ability to research problems with no known solutions and design solutions for identified problems.
The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.