The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.
In this role, the selected candidate will collaborate with engineers across the Digital Innovation team to create technical designs, develop, test and solve complex problems that drive the solution from initial concept to production.
In this role, you will be responsible to work with a leader in the financial services industry, supporting applications that include online banking, bill payment, mobile bill payment, check imaging, and voice response (interactive).
In this role, you will provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
In this role, you will assists Product Engineers in the preparation of all appropriate engineering documentation. This includes flow charts, manufacturing process sheets, TMCs, Bills of Material, routings, etc.
In this role, the selected candidate will be responsible to performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from team leads and/or management.
In this role, the selected candidate will develop a strong foundation in Gas Turbine component product definition and design intent; enable digital transformation of supply chain with intense focus on manufacturing processes and capabilities.
In this role, the selected candidate will participate in the technical work of Proofs of Concepts (POCs) for Big Data tooling, produce documentation for same (including but not limited to creating evaluation criteria & software test results within spreadsheets or word documents), may be called upon to contribute raw data to technical presentations.
In this role, the selected candidate will support and partner with our implementation, account management and regulatory compliance teams to ensure that our client process and integration needs and issues are satisfied with quality and efficiency.