In this role, you will be responsible to work with a leader in the financial services industry, supporting applications that include online banking, bill payment, mobile bill payment, check imaging, and voice response (interactive).
In this role, you will establish statistical confidence through extensive testing, detailed sampling strategies and reliability modeling to determining mean time before failure with high levels of confidence.
In this role, you will provide technical support to customers via phone and email for Tripwire products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow issue through to resolution or escalate if research exceeds 30 minutes.
In this role, you will assists Product Engineers in the preparation of all appropriate engineering documentation. This includes flow charts, manufacturing process sheets, TMCs, Bills of Material, routings, etc.
In this role, the selected candidate will be responsible to performs problem analysis and isolates problems of minimal to moderate complexity, with general instruction and oversight from team leads and/or management.
In this role, you will ensure client satisfaction: by managing inquiries in a professional, timely, and effective manner and coordinating customer service needs with other departments as required until the job is done.
The successful IT Support Engineer will be responsible for utilizing his/her skills to provide assistance to the operations team in resolving technical problems within the Fulfillment Center that cover a multitude of technical disciplines.
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$45K to $75K -Alpharetta, GA
In this role, you will create and manage tickets to CBRE vendor, provide support to Network Field Operations, reviews data base ticket issues, interfaces with various departments within AT&T regarding created tickets.