The IT Help Desk Technician ensure proper computer operation so that end users can accomplish business tasks throughout the company locations in North America. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate to maintain established support expectations.
The primary responsibility of the role is to achieve or exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project number of contacts to be made.
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$45K to $75K -Alpharetta, GA
In this role, you will create and manage tickets to CBRE vendor, provide support to Network Field Operations, reviews data base ticket issues, interfaces with various departments within AT&T regarding created tickets.
In this role, the selected candidate will monitor printer toners and ink jet cartridges, replacing and reordering when needed; Support, install and maintain desktop hardware, software, monitors and printers.
In this role, you will ensure client satisfaction: by managing inquiries in a professional, timely, and effective manner and coordinating customer service needs with other departments as required until the job is done.
In this role, you will be responsible to administers, manages and/or governs a variety of qualified and non-qualified benefit plans on a day-to-day basis through processing of various transactions and events within and potentially outside of the workforce now solution including but not limited to pending enrollments, dependent verification, evidence of insurability, qualified medical support court orders, new hire, life and termination events.